Our Supporter Promise

LNWH Charity believes that fundraising must be ethical, honest and transparent at all times. We have a duty of care to all our stakeholders, from donors and supporters to our patients and staff, and we are determined to uphold the highest standards of care, respect and integrity.

As a supporter of LNWH Charity you are at the heart of everything we do, and we know that without your support we will be unable to achieve our vision of making a real and positive difference to the lives of patients, their families and the local community, now and in the future.

Below are our promises to you. We will always:

Be open, honest and transparent at all times

Be sensitive to the needs of our supporters, our patients and their families

Ensure our complaints procedure is robust and easily accessible

Acknowledge your donation and let you know the difference it has made

Be accountable and responsible for our actions

Support you as best as we can when you are donating or raising funds for us

Respect your rights and privacy, ensuring your data is safe with us

Follow Code of Fundraising Practice, comply to charity laws and best practice

Work hard for our patients, hospitals and community